Customer First Award for Excellence

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Barkau Chrysler Dodge Jeep Ram of Freeport is a 2019,2020 and 2021 FCA Customer First Award for Excellence award Recipient for Excellence certified by JD Power Award Recipient / Serving Freeport, Rockford, Sterling, Dixon and many other towns and urban locations across Illinois and Wisconsin.

3-Time Customer First Award for Excellence Award Winner!

Barkau Chrysler Dodge Jeep Ram of Freeport is committed to offering our amazing family of customers who depend on us for a great car shopping and service experience. We are ecstatic and honored to have earned the industry’s highest honor, the FCA Customer First Award for Excellence Certified by JD Power. We are among an elite group of dealerships nationwide that ensures the customer has the best possible sales and service experience. Meeting the requirements to earn this distinguished award in a highly competitive automotive market is something very few dealerships have achieved. Barkau Chrysler Dodge Jeep RAM is one of 739 dealers of 2,600 nationwide that are eligible to peruse and earn this prestigious award on an annual basis.

Customer First award recipients represent dealers who have achieved the highest level of customer experience in the 5 areas of Performance Measures, Process Validation, Employee Survey, Training Certification, and Faculty Certification.

2018 was the first year FCA teamed up with JD Power who provided “In-Dealership” validations as part of the overall program certification process. JD Power & Associates is a global lender in consumer insights, data analytics and advisory services who have been bestowing their awards for excellence for over 50 years. Rigorous testing and training, implementations of additional processes and expectations met without exception; we raised our game even more to continue to earn this respected distinction among our fellow dealers nationwide because we believe these are requirements our customer’s deserve and this award validates that we are providing our customers with superior service they will not forget. Because of our attention to detail and high level of customer service, being one of 19 dealers in all of Illinois makes earning this prestige achievement even more special. Our core values are what make Barkau Chrysler Dodge Jeep Ram of Freeport one of the best dealerships to work with in the Midwest. We look forward to continue living up to the high standard of excellence that the FCA and JD Power Award embodies by exemplifying extraordinary care and dedication to our valued customers.

We are very humbled and would like to thank our valued customer’s for your continued support. We understand that your satisfaction solidifies our reputation of excellence and we are committed to building long-term relationships by providing positive memorable experiences. Your loyalty, your kind words, sharing with family and friends your Barkau experience, your 5 star reviews on social media all have helped us achieve this coveted award and surpass many of our own goals.

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